Customer Training

Depending on the nature of the product being sold, customer training may be just as important as the training provided to the employees that made it.

Customers rely less on help and support channels when they are well-informed — and are more likely to become repeat customers.

Foster customer loyalty
and a brand following.

Train Consumers

Enable customers to gain value from you — while raising their experience — by creating content on how to use your products or services.

Train Suppliers & Partners

Ensure your extended audiences are properly using your product or service and can effectively communicate the benefits to potential customers on your behalf.

Decrease Support Costs

Ease the load on your customer support team and reduce the number of help desk requests by allowing customers to independently browse support content.

Collect Feedback

Track customer training to uncover valuable insights such as most common issues or difficulties using your products or services.

Customer Success using LatitudeLearning for customer training

"Maintaining consistency in the customer experience is extremely challenging. A big part of what our objective was: to consolidate a lot of our training resources. LatitudeLearning has been well-received by the CEO and the Vice President of Operations, and the people that are really central stakeholders in it."

Jeff Brodsky
Director of Operational Excellence,
Park 'N Fly

"Our customers are primarily law firms that are focused on compliance due to the nature of their work for the financial services industry. Having a uniform platform like LatitudeLearning available to them provides the necessary training and reporting capabilities, and allows us to easily track and manage that training."

Gerald Al
President,
LOGS Network

"LatitudeLearnoing is a highly-anticipated platform that will bring Brainlab to the next level in delivering customer education. In conjunction with our strong classroom and onsite trainings, customers will have the opportunity to leverage the LMS for continuing education purposes."

Paul Neil
Director of Corporate Education,
Brainlab

Talk to an expert

Online customer training programs have been on the rise.

More and more organizations are realizing the benefits in training customers.

When done right, customer training programs help customers make the most out of your products or services and allow them to have the best experience possible.

Differentiate yourself from competitors.

Boost customer engagement & loyalty.

Streamline onboarding processes.

Offer product tutorials.

For Latitude it’s not about selling
the technology and moving on,
it’s about continuously collaborating
to meet needs and solve challenges.

For more than 30 years Latitude has helped organizations large and small use technology to drive employee and partner performance. With our vast knowledge and experience in the extended enterprise training space, clients rely on our software and consulting to help them optimize channel performance and improve the effectiveness of their training and certification programs.

Building long-lasting relationships with our clients is as much as a priority to us as delivering a solid learning platform. With our high implementation success and client retention rates, it goes without saying that Latitude embodies of one of the key pillars for technology selection — don’t buy a technology, but select a partner focused on your business’s success.

Learn more

In the Learning Technology space, vendor relationships can sometimes be measured in months rather than years.

In an environment where about 40% of companies are actively looking to replace a current provider, longevity is hard to come by.

Latitude has a 95% client retention and a 100% LMS implementation success rate.