Retail Training

In an industry where competition is fierce, margins are slim and turnover is painfully high, retail training managers have a tough challenge: improve employee performance company-wide, measurably advancing corporate business goals, while staying under budget.

A strategic retail training program can be the competitive advantage your organization needs — partnered with a learning platform that can address the complexities of retail training — in order to focus on the behaviors that increase sales and provide positive customer experiences.

An effective retail training program help determine your reputation, bottom line and overall success.

Training-Based Certifications

Require retail managers and employees to complete a series of courses/assessments in order to sell. Set up certifications and accreditation to give the official stamp of approval that they’re qualified.

Engaging Learning Experience

Provide an engaging and impactful learning experience to truly drive performance. Easily manage training across all retail locations and offer a branded learning environment for each.

Manage Instructor-Led Training

Easily manage and coordinate ILT courses over a large geographical area. Schedule live training sessions and offer manual or automatic enrollment.

Performance-Based Training

Leverage performance metrics to adequately manage and support on-the-job activities. Quickly identify which retail locations could benefit from certain training to improve job performance.

Turn your greatest asset — your team of employees — into your greatest advantage.

An effective retail training program will lead to increased sales and positive customer experiences and should include what your employees need to know.

The right type of retail training should encompass onboarding, product knowledge, operational processes, customer service, sales and safety..

Boost customer satisfaction.

Increase employee product knowledge.

Grow repeat business & referrals.

Increase sales volume, closing rates & average purchase size.

Customer Success using LatitudeLearning for dealer training

“We are in in the process of integrating LatitudeLearning into our operations. The ability to provide flexible options and maintain our training objectives is vital to our continued success. We feel confident that our new training platform will deliver just that.”

Thomas Adair
Director of Operations,
Peggy Adams Animal Rescue League

"We did a great deal of due diligence, seeking a LMS that met our program’s needs while positioning us to add capabilities and grow our user base. LatitudeLearning met all of our requirements and provided additional user and administrator functionality."

Stephanie Kaplan
Director of Online Education,
Pet Industry Distributors Association (PIDA)

"LatitudeLearning enables us to quickly inform sales associates of campaigns and help increase sales and profitability. The flexibility of LatitudeLearning is awesome. I’ve recommended it to many of our clients looking to improve service delivery in the retail environment."

David Goodwin
Owner,
Retail Advocacy Group

Talk to an expert

For Latitude it’s not about selling
the technology and moving on,
it’s about continuously collaborating
to meet needs and solve challenges.

For more than 30 years Latitude has helped organizations large and small use technology to drive employee and partner performance. With our vast knowledge and experience in the extended enterprise training space, clients rely on our software and consulting to help them optimize channel performance and improve the effectiveness of their training and certification programs.

Building long-lasting relationships with our clients is as much as a priority to us as delivering a solid learning platform. With our high implementation success and client retention rates, it goes without saying that Latitude embodies of one of the key pillars for technology selection — don’t buy a technology, but select a partner focused on your business’s success.

Learn more

In the Learning Technology space, vendor relationships can sometimes be measured in months rather than years.

In an environment where about 40% of companies are actively looking to replace a current provider, longevity is hard to come by.

Latitude has a 95% client retention and a 100% LMS implementation success rate.