Service Training

Optimizing your service channels with training can significantly reduce ever-growing warranty costs.

Training service providers can often increase customer satisfaction by ensuring products are fixed right the first time.

Lower warranty and support costs.

Training-Based Certifications

Require service providers to complete a series of courses/assessments in order to service your products. Include performance-based and department objectives to truly drive performance.

Engaging Learning Experience

Provide an engaging and impactful learning experience to truly drive performance. Easily manage training across all service providers and offer a branded learning environment.

Manage Instructor-Led Training

Easily manage and coordinate ILT courses over a large geographical area. Schedule live training sessions and offer manual or automatic enrollment.

E-commerce

If it fits your business model, sell your online training courses to your service providers using direct billing, credit card or PayPal payments.

Train service providers to ensure they are capable of performing the duties and responsibilities to your standards while on-the-job.

For companies that offer large and complex products (i.e. vehicles, appliances, electronics, etc.), a service training program is essential.

Organizations that rely on a network of service providers to service their products only succeed when their service channels do — making service provider's product knowledge essential to the organization's success.

Strengthen your extended service channels.

Ensure service channels meet your expectations.

Guarantee products are fixed right the first time.

Increase revenue through lowered warranty & support costs.