Latitude Learning revamps Support site to provide LMS training and self-service resources
SALINE, Mich., August 21, 2015 – Over the past year, Latitude CG has been growing. The good word has spread about our quality products, custom software solutions, and personalized service, resulting in a solid base of satisfied clients who now need continued support.
In an effort to put customers first, we have expanded the Latitude Learning Support team and are developing new ways to assist clients in the administration and technical support of the LMS.
The first step was to make all of our free LMS training resources readily available with ease. Latitude Learning has revamped its Support site, providing our top Top 10 FAQs, ways to contact LMS Support, and most importantly, releasing new role-based support for Students, Instructors/Managers, and Portal Administrators. This is where you can find how-to and training information tailored to your LMS experience and responsibilities.
Student page – Focuses on navigating the LMS, enrolling and launching courses, and completing training programs.
Instructors and Managers page – Provides how-to documents and training videos on managing users, conducting live courses, reporting on training activities, and more.
Portal Administrators page – Supplies links to deep-dive performance support documentation, training videos, training webinars, and user guides on how to optimize the functions of your LMS portal and effectively support end users.
"The Latitude LMS was architected to provide portal administrators great flexibility in the creation of training programs, tracking of performance-driven competencies, and designing the 'look and feel' of their portal. The new Support site will help introduce them to the system and guide them to improved resources for ongoing LMS customization and administration." said Latitude's CEO, Jeff Walter.
The Latitude Learning Support team plans to roll out new Technical Support tools over the coming month. Stay up-to-date on all Latitude Learning and LMS news by subscribing to our Connection Blog.
About Latitude
Latitude Consulting Group, an industry leading that drives partner performance through training, communication, measurement, incentives and consumer engagement.
Latitude is a technology first company striving to ensure that customers get the full benefit of the underlying systems and solutions that they are investing in. With the continuous change in platform capabilities and emerging trends such as mobile it is important that organizations have a solid foundation to operate from.
Over 3 million people across 6,000 organizations have used Latitude’s learning management system.
For more information about Latitude please visit www.latitudelearning.com, follow @LatitudeCG on Twitter, like Latitude Learning on Facebook and visit the Latitude Consulting Group LinkedIn page.
| About the Author |
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Janay Burch, Connection staff writer |
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Janay Burch is a content writer for Latitude's Connection Newsletter. Burch has personally blogged for over 10 years and contributed to a professional marketing blog for 3 years prior to her position with Latitude in Saline, Michigan. She received her B.B.A. from Eastern Michigan University and enjoys reading, listening to podcasts and writing. She currently resides in Ann Arbor, Michigan.
For more information about Janay join her circle on Google+ and visit her LinkedIn page. |