LatitudeLearning® has released new course billing features for customers who use Classroom or Virtual Classroom Offerings. These changes introduce the ability to establish a late cancellation period and assess fees for cancellations occurring within it. They also allow assessment of fees for enrolled students who do not fully complete the offering, are found ineligible, or who fail to show up for a session.
Here is an overview of the key changes we included in this enhancement.
New Course and Offering Fields and Functions
The following fields have been added to the Course-level Offering defaults (Add and Edit Courses) and Offering (Add and Edit Offering) pages:
- Late Cancel Days: The number of days prior to the start of an offering that a student can cancel but will be charged a Late Cancel fee.
- Late Cancel Fee: Amount charged if a student cancels their enrollment during the late cancellation period.
- No Show Fee: Amount charged if a student does not attend an offering they are enrolled in, based on roster processing.
- Incomplete Fee: Amount charged if a student does not complete an offering that they are enrolled in, based on roster processing.
- Ineligible Fee: Amount charged if a student is not eligible for an offering that they are enrolled in, based on roster processing.
A new Waive Fees tab on the Roster page for each offering provides details on which students were assessed a fee and options to waive one or more of the fees. Entry of explanatory Notes is required for any waiver.
This diagram illustrates the possible stages of an offering's timeline for enrollments, cancellations, and pre-/post-offering fee assessments.
Users can see the fee schedule for a specific offering on the Offering details header. We have also added onscreen messaging to pages where enrollments can be cancelled to warn if the cancellation is occurring within the Late Cancellation Period.
New System Messages
We added four new system messages triggered by fee-based events:
- Course Enrollment - Late Cancellation Notification: Notifies a student when their enrollment is cancelled during the late cancellation period.
- Course Offering - Incomplete Notification with Fee: Notifies a student when they are marked with status Incomplete during roster processing if a fee will be assessed.
- Course Offering - Ineligible Notification with Fee: Notifies a student when they are marked with status Ineligible for an offering if a fee will be assessed.
- Course Offering - No Show Notification with Fee: Notifies a student when they are marked with status No Show for an offering if a fee will be assessed.
Reporting Updates for Course Billing
New advanced filters and columns help portal administrators, instructors, and managers design reports to track course billing information. These are available in the Report Writer's Course entity.
Advanced Filters
- Course: Fee Waived, Late Cancel, Penalty Fee
- Transcript: Fee Waived by, Fee Waived Date
Columns
- Course: Fee Waived, Late Cancel, Penalty Fee
- Transcript: Fee Waived by, Fee Waived Date
Relevant Documentation
For additional information about creating and managing offerings, see our standard documentation, which will reflect the new billing options when the enhancement goes live.
Classroom Courses and Offerings
Manage Classroom Course Offerings
Conduct Online Meetings and Webinars
Process Classroom Rosters
|