Understanding how COVID-19 changed the training model for large organizations
Latitude CG collaborated with Brandon Hall Group to conduct research on the effect COVID-19 has had on the extended enterprise training environment.
Trainers in the extended enterprise environment occupy a unique role. They are a liaison between the organization and the external learning audiences.
They are the front line with partners, franchisees and technicians who may have no other relationship with the business. These are the people driving much of the change throughout the pandemic.
| Trainers are the driving force behind the change |
They are the ones who would go to the proverbial drawing board and figure out how to get training done, and adopting new — and adapting old — technologies to do it.
They are trainers who were able to go back, look at the content and recreate something that could be delivered immediately. This kind of quick-change adaptability was then adopted by the organizations.
The role of the trainer in the extended enterprise environment changed dramatically. They were no longer simply “trainers,” but also counselors and consultants, helping external businesses adapt to the changes brought on by the pandemic.
A PDF version of this series installment can be accessed here.
Look out for the part 4 in The Covid Interruption Series posting soon to the Connection Blog.
|